Your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights in relation to it. Please read it carefully before engaging with our services.
1. Who We Are
Vivid Horizon Group S.L. ("Vivid Horizon", "we", "our", "us") is a luxury real estate advisory and marketing firm operating across Australia, Spain, Portugal, Italy, the UAE, and the United States. Our registered office is in Australia.
For the purposes of applicable data protection legislation, Vivid Horizon is the data controller of personal information collected through this website and our services.
2. Information We Collect
Information you provide directly
- Name, email address, phone number, and nationality when you submit a contact or consultation form
- Investment preferences, budget range, and property criteria shared during advisory conversations
- Account credentials if you create a member portal account
- Identity and residency documents when required for legal compliance in specific jurisdictions
Information collected automatically
- Browser type, device type, IP address, and operating system
- Pages visited, time spent on pages, and referral source
- Cookie identifiers and preference settings (see our Cookie Policy)
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide property advisory services
- Match you with relevant properties, developments, and investment opportunities
- Send you market reports, insights, and updates you have requested or consented to receive
- Comply with legal obligations in the jurisdictions in which we operate
- Improve our website, services, and client experience
- Detect and prevent fraudulent activity
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance - to deliver the services you have requested
- Legitimate interests - to operate and improve our business, provided those interests are not overridden by your rights
- Legal obligation - to comply with applicable laws and regulations
- Consent - for marketing communications and non-essential cookies, where required
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Developer and vendor partners where necessary to facilitate a property transaction you have expressed interest in
- Our affiliated entities within the Vivid Horizon group
- Service providers (e.g. CRM platforms, email delivery, analytics) who process data on our behalf under strict data processing agreements
- Legal or regulatory authorities where required by law
6. International Transfers
As an international real estate firm, we operate across multiple jurisdictions. Your data may be transferred to and processed in countries outside your country of residence, including countries that may not have equivalent data protection laws. Where such transfers occur, we implement appropriate safeguards including standard contractual clauses.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for seven years following the conclusion of an engagement, in accordance with financial record-keeping requirements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict certain processing activities
- Withdraw consent at any time where processing is consent-based
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@vividhorizon.com.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure.
10. Cookies
We use cookies and similar technologies on this website. For full details, please review our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. We encourage you to review this policy whenever you interact with our services.
12. Contact
For any privacy-related enquiries or requests, please contact our Privacy Officer at:
Vivid Horizon Group S.L.
Email: privacy@vividhorizon.com
Website: vividhorizon.com